Yes, the FYNCH-HATTONONLINE OUTLET is an offer from FYNCH-HATTON RETAIL GMBH and is therefore part of the company.

In the FYNCH-HATTON ONLINE OUTLET you will find popular FYNCH-HATTON styles at particularly affordable prices, but in proven quality.

In the FYNCH-HATTON ONLINE SHOP you will find our current, fixed range, while in the FYNCH-HATTON ONLINE OUTLET we offer you heavily reduced products from a limited range. Therefore, these products can sometimes sell out quickly.

Discount codes or vouchers must be entered and confirmed manually by you. You can find the field for redeeming a discount code in the shopping cart area before completing the order. As soon as the discount code has been entered and confirmed, the amount will be visibly deducted from the total and listed as an item in the item overview. Discount codes/vouchers cannot be combined.

Important: Discount codes for the FYNCH-HATTON ONLINESHOP cannot be redeemed in the FYNCH-HATTON ONLINE OUTLET and vice versa. This also applies to vouchers or other discount campaigns.

No, there is no minimum order value for our online shop.

Once we have received your order and you have received the order confirmation by email, changes are no longer possible. If you would like to cancel your order, please contact us promptly after order completion and we will check whether we can still cancel the processing. If we cannot cancel the processing and shipping of your order, we recommend that you refuse acceptance or return the order. Once the return has been received, you will receive an invoice correction and, depending on your payment method, a refund.

Before you complete your order and pay, you have the opportunity to check all the details in the summary. We also point out that you should please check all the information again at this point.

Sold out items may become available again in our online shop over time. Just check the online shop regularly for the item you want.

Unfortunately, in exceptional cases it may happen that a technical error occurs during the ordering process and you order an item that is no longer available. If such a case occurs, we will contact you by email and of course adjust your invoice accordingly.

Our offers are only possible for our registered customers. Register now and discover our selection of discounted products.

In addition, creating a customer account makes your future orders in the online shop easier. Your personal data such as your delivery address and order history are stored.

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Yes, the account is free and non-binding.

We offer you various payment options. You can find more detailed information about our payment options under the Payment, Shipping & Returns link.

You can easily pay your invoice 30 days after receiving the goods. If you would like to return some items, we will credit you the amount upon receipt of the return. You can find all further information about the purchase process on the Payment, Shipping & Returns page.

We have summarized all the important information about our payment options for you : Payment, shipping & returns . If you have any further questions, please contact us using our contact form.

Delivery within Germany usually takes 1 - 3 working days. We have summarized detailed information on the Payment, Shipping & Returns page.

Shipping to a packing station is possible. However, it is important that you please note the following points: Enter your postal number and packing station instead of your address in the "Street and house number" field as follows:
Post no. 041998 Packstation 123

After receiving your order you will receive an order confirmation. As soon as your order is shipped, you will receive a shipping confirmation by email. This contains a tracking number from DHL. With this tracking number you can track your delivery via the following link https://www.dhl.de/de/privatkunden.html

We only accept returns of items that you purchased from the FYNCH-HATTON ONLINE OUTLET. Please direct returns of items not purchased in the FYNCH-HATTON ONLINE OUTLET to the relevant store or online shop.

Visit our returns portal at https://fynch-hatton-outlet.returnsportal.online/ and conveniently register your return online. We charge €4.00 for returns within Germany. In addition, we ask you to fill out the return form to speed up and facilitate returns processing. You can find further information about returns processing via the Payment, Shipping & Returns link.

You can return your ordered items within 14 days. You can find more detailed information about returns processing under Payment, Shipping & Returns.

An exchange is not possible. We ask you to return the items and order them again in the desired color or size.

We try to process your return as quickly as possible. After we have received and processed your return, you will receive an invoice correction and we will refund you the value of the goods according to the payment method you chose when ordering.

After we have received and checked your return, you will receive an invoice correction from us. We will then refund you the outstanding amount using the payment method you chose. You can find more information about refunds under the Payment, Shipping & Returns link.